Privacy Policy

Last updated: April 23, 2026

1. Introduction

Welcome to Pixlabo ("we," "our," or "us"). We are a conversion-focused web design agency based in New Delhi, India. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at pixlabo.com or engage with our services.

By using our website or contacting us, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

a) Information You Provide Directly

Name, email address, and phone number submitted through our contact or booking forms
Business name, industry, and project details shared during discovery calls or consultations
Any files, documents, or media you send us during a project

b) Information Collected Automatically

IP address and browser type
Pages visited, time spent on pages, and referring URLs
Device type and operating system
Cookies and similar tracking technologies (see Section 6)

c) Information from Third Parties

If you contact us via WhatsApp or social media, we may collect your profile name and message content.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and schedule strategy calls
Deliver the web design and development services you have purchased
Send project updates, invoices, and support communications
Improve our website performance and user experience
Analyze website traffic using Google Analytics
Send occasional service-related emails (not marketing spam)
Meet our legal and tax obligations under Indian law

We do not sell, rent, or trade your personal information to any third party.

4. Legal Basis for Processing

Consent — when you submit a form or contact us voluntarily
Contractual necessity — when we need your information to deliver our services
Legitimate interest — to improve our website and maintain business records
Legal obligation — to comply with applicable laws in India

5. How We Share Your Information

We share your information only in the following situations:

Service Providers: We use trusted third-party tools (such as Google Analytics, payment processors, and project management platforms) that may process your data on our behalf. These providers are contractually obligated to protect your data.
Legal Requirements: We may disclose your information if required by Indian law, court order, or government authority.
Business Transfer: If Pixlabo is acquired or merged, your data may be transferred as part of that transaction. We will notify you in advance.

We do not share your data with advertisers or unrelated third parties.

6. Cookies & Tracking

We use cookies to enhance your experience on our website. These include:

Essential Cookies — Required for the website to function properly
Analytics Cookies — Used via Google Analytics to understand how visitors use our site
Preference Cookies — To remember your settings and choices

You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

7. Data Storage & Security

Your data is stored securely using industry-standard measures including:

Encrypted data transmission (HTTPS/SSL)
Restricted access to personal data on a need-to-know basis
Regular security reviews of our systems and tools

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Project-related data is typically retained for 3 years after project completion.

While we take every precaution, no digital system is 100% secure. We cannot guarantee absolute security of data transmitted over the internet.

8. Your Rights

You have the right to:

Access — Request a copy of the personal data we hold about you
Correction — Ask us to correct inaccurate or incomplete data
Deletion — Request that we delete your personal data (subject to legal obligations)
Withdrawal of Consent — Withdraw consent for data processing at any time
Data Portability — Request your data in a portable format

To exercise any of these rights, email us at hello@pixlabo.com. We will respond within 30 business days.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or tools we recommend). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing any information.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Significant changes will be communicated via email or a notice on our website. Continued use of our website after changes constitutes your acceptance of the updated policy.

12. Contact Us

Pixlabo

New Delhi, India

📧 hello@pixlabo.com

📞 +91 70654 51263

🌐 pixlabo.com

For any questions regarding this policy, please contact us at hello@pixlabo.com.